​

2.1 Standard booking

• If a booking is cancelled more than two weeks in advance, you may request a 80% refund or credit transferred to a future booking. If you choose to transfer credit to a future booking, this must be booked at the time of cancellation.

• If a booking is cancelled less than two weeks in advance, there are no refunds or amendments to your booking available.

 

2.2 Week long hire or recurring hires ( we define recurring as a regular hire that takes place over a long period of time/term e.g weekly classes or workshops)

​

• If a booking is cancelled more than 4 weeks from the first date of the hire period, you may request a 80% refund 

• If a booking is cancelled between 4 – 2 weeks from the first date of the hire period, you may request a 50% refund 

• If a booking is cancelled less than 2 weeks from the first date of the hire period, there are no refunds or amendments to your booking available.

​​

2.3 EQDC is not able to offer any refunds outside of these terms unless the building is forced to close. EQDC will endeavour not to cancel bookings once they are confirmed and paid for by the hirer. However, in the event the space hired becomes unusable as a result of any mechanical breakdown, fire, flooding, explosion, strike or act of god, EQDC retains the right to cancel confirmed bookings.